“Our customers are at the heart of everything we do and these new web-based products will assist them in helping their clients more effectively,” said Bertrand Sava, managing director of retail and bedsonline. Hotelbeds. “We have teams in every corner of the world to help our clients but our new chatbot, Olivia, means we can now serve them24/7.”
Olivia, Hotelbeds’ first artificial intelligence-based virtual assistant, is ready to provide direct guidance on a wide range of topics. With quick and easy answers to everyday enquiries, this innovative solution is the latest in a series of self-service tools designed to support travel agents in their work.
Among its functionalities, Olivia can:
- Guide customers through the Bedsonline booking engine, helping them to make and manage a booking, provide insights on how to use tools such as The Compass, how to send a quote, and much more
- Help agents to register with Bedsonline and share details about the latest offers
- Support and help agents with technical questions such as how to access the website, how to use our self-service tools, and even provide guidance for emergencies at a destination
Olivia is currently only available to Bedsonline customers but will be rolled out to all Hotelbeds customers in the coming months.