The award was given to Louis Hotels for its Social Media Concierge which succeeded in creating a direct channel of communication with its guests.

The Social Media Concierge service allows 24-hour communication with guests, in order to provide the best possible service for their daily needs.

Iason Perdios, CEO, Louis Hotels, commented, “Nowadays, technology and social networks are an integral part of the everyday life of our clients and we have the responsibility to be there, as this is the essence of customer service.”